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Quality CSO Plans


An Equitable Water Future

This national briefing paper from US Water Alliance examines the connections between water management and vulnerable communities in the United States.  The overall high quality of water systems in America obscures the fact that water challenges are a daily reality for some communities. All people need access to the basics — water, food, shelter — in order to participate fully in society. Water systems that do not deliver clean, affordable water to all people can exacerbate inequality and undermine our nation’s future prosperity. The report identifies the ways in which water issues like affordability and aging infrastructure affect vulnerable communities disproportionately, and highlights the potential to leverage water systems to bring about greater opportunity for all.

An Equitable Water Future (US Water Alliance)

Leading Business Practices in Asset Management Case Study Report

This report, commissioned by the American Water Works Association, is made up of thirteen case studies that illustrate leading practices in asset management across the country. The case studies cover five key concepts: current state of assets, levels of service, risk management, maintenance and reliability, and asset management planning. The report is intended to serve as a resource for utilities to learn from industry leaders and to help improve asset management programs.

Leading Business Practices in Asset Management Case Study Report (American Water Works Association)

DC Water Materials — Connecting with Stakeholders on Water Infrastructure

In Fall 2016, experts from DC Water’s consulting arm,  Blue Drop, conducted five workshops for New Jersey’s cities and utilities on how to successfully make the case for water infrastructure investment that were co-presented by Jersey Water Works the NJ Urban Mayors Association and the NJ Department of Environmental Protection.

The DC Water representatives shared key communications strategies and techniques they used to build public support for Clean Rivers, including branding and visual identity, ways to celebrate success, effective public meetings and the use of social media. Leading the workshops was Alan Heyman, chief marketing officer at DC Water; John Lisle, chief of external affairs; Ted Coyle, a multimedia specialist at the authority; and Emanuel Briggs, DC Water’s community outreach manager.

The workshops included:

  • Three local kick-off meetings hosted by Mayor Christian Bollwage of Elizabeth, Mayor John Labrosse of Hackensack and Mayor Eric Jackson of Trenton.
  • A full-day workshop, tailored specifically for officials and employees of cities and utilities with combined-sewer systems.
  • A two-hour overview workshop, tailored to community groups and nonprofit organizations.

“Participation and investment begin with public awareness.” – Hackensack Mayor John P. Labrosse Jr.

After a competitive application process, one-on-one consulting was provided to the City of  Newark, the City of Jersey City and the Passaic Valley Sewerage Commission.


Customizable Resources:

Below you’ll find example publications from DC Water and “raw files” of illustrations that you can insert into your local outreach materials.



Green Infrastructure in Parks: A Guide to Collaboration, Funding, and Community Engagement

The green infrastructure guide from the Environmental Protection Agency provides a stepwise approach for building partnerships between stormwater managers and park managers, including information on how to identify and engage partners, build relationships, involve the community, leverage funding opportunities, and identify green infrastructure opportunities. It includes recommendations on the types of projects that are most likely to attract positive attention and funding, and which provide a wide range of benefits.


Green Infrastructure in Parks: A Guide to Collaboration, Funding, and Community Engagement (Environmental Protection Agency)

May 2017 Newsletter: JWW News: NJ One Water Award, New Poll Results and More!

The May newsletter features the launch of the New Jersey One Water Awards, Infrastructure Week highlights, and a new public opinion poll on water infrastructure investment.